"Purchase Not Found" No Reg Key (BB Tour 9630)
Posted: Thu Sep 09, 2010 9:20 am
Since my attempt at getting support directly from Versatile Monkey has gone unanswered I will post the question here. I ordered Podtrapper on September 4, 2010 and I was never sent a registration key. When I go to "my world" on Blackberry app world I see a notice on the Podtrapper application that says "Purchase not found" where the registration key would normally be. It's quite frustrating that I paid $9.99 for a program that doesn't even work (i have been charged and have received the confirmation email but it included no registration key) and nobody from Versatile Monkey has even attempted to respond to me in resolving this issue. Is there any way you can send me the registration key or just send me a refund because I shouldn't have to pay for a program that doesn't work and I can't get any support on. Thanks.